Customer Experience Knowledge Manager
Company: VirtualVocations
Location: Brooklyn
Posted on: February 1, 2025
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Job Description:
A company is looking for a Customer Experience Knowledge
Manager.
Key Responsibilities
Design, create, and maintain customer-facing resources, including
e-learning modules and knowledge base articles
Implement best practices for repository management, including
content review cycles and version control
Use data analytics to track resource engagement and identify
content gaps for development
Required Qualifications
5+ years of experience in knowledge management, content management,
training, enablement, or a related field
Proficiency in program management tools (e.g., Asana), learning
management systems, and knowledge management platforms
Strong understanding of the customer lifecycle and the role of
Customer Success
Experience in leveraging customer feedback and data insights for
continuous improvement
Preferred experience in cybersecurity and instructional design
Keywords: VirtualVocations, East Orange , Customer Experience Knowledge Manager, Executive , Brooklyn, New Jersey
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