Sports Betting Licensed Customer Support Manager
Company: VirtualVocations
Location: Brooklyn
Posted on: January 28, 2025
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Job Description:
A company is looking for a Senior Manager, Customer Support
Operations.
Key Responsibilities
Oversee administration, quality assurance, and training functions
within the customer service department
Design and implement training and quality assurance programs to
enhance customer service excellence
Evaluate training effectiveness and translate quality assurance
insights into actionable strategies
Required Qualifications
Bachelor's degree in Business Administration, Human Resources,
Organizational Development, or related field, or equivalent
experience
5+ years of senior management experience in customer service,
training, or quality assurance
Deep understanding of QA systems, metrics, and continuous
improvement practices
Strong leadership skills with the ability to manage diverse
teams
Experience with advanced learning technologies and systems for
training management
Keywords: VirtualVocations, East Orange , Sports Betting Licensed Customer Support Manager, Executive , Brooklyn, New Jersey
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