Account Manager Security Guard Firm

Company: Johnson Security Bureau, Inc.
Location: New York
Posted on: February 1, 2025

Job Description:

Location: JSB Office, Bronx, New YorkWork Type: Full TimeSalary: $70,000/yearExperience: 4 years minimum in team management, scheduling, hiring, and client relations.Expected duties may include but are not limited to:

• Build professional relationships with assigned security officers;
• Schedule security officers and maintain stable work schedules (75-100 team members, multiple locations);
• Handle call-outs of security officers 24/7;
• Coordinate with Human Resources to meet with security officers who are performing well for recognition;
• Coordinate with Human Resources to coach security officers with poor performance;
• Coordinate site coverage for special requests from clients and staff;
• Work closely with Talent Management (HR) to recruit security officers that are the best fit for JSB culture and expectations;
• Work with Field Supervisors to ensure sites are operating accordingly;
• Prepare reports and recommendations for weekly staff meetings;
• Ensure all security team members are properly trained before working in any position;
• Train security officers;
• Perform regular evaluation of all team members;
• Perform site visits on a regular basis;
• Review site visit reports and respond appropriately;
• Ensure a high level of client satisfaction through proactive site visits, schedules, and immediate follow-up to client concerns;
• Maintain current and working knowledge of site contract requirements;
• Escalate important incidents and other reports to JSB management and necessary client reps;
• Review time and attendance for security officers;
• Report to management of any staffing problems that may arise as client requirements change;
• Ongoing review of training material with subordinates to ensure compliance with all JSB policies and procedures;
• Respond to callouts and open posts, adjust schedules;
• Coordinate with field management and client's management team;
• Other duties as needed.Requirements:
  • 4 years minimum in team management, scheduling, hiring, and client relations.
  • Strong and consistent work ethic.
  • Detail-oriented.
  • Able to meet deadlines.
  • Excellent computer skills.
  • Solid understanding of scheduling.
  • A high degree of accuracy and attention to detail.
  • Professional demeanor and appearance.
  • Strong verbal and written communication skills.
  • Command of the English language and ability to be clearly understood in English.
  • High School Diploma or G.E.D. required.
  • Authorized to legally work in the United States.
  • Pass a drug test with negative results.
  • Pass an extensive background check, including criminal history, personal references, and employment and education verification, as well as Department of Motor Vehicle and credit checks, if applicable.
  • If prior military, must be able to provide a DD214 discharge document with discharge status indicated, upon job offer.Benefits:
    • 401K
    • Healthcare
    • Paid Vacation
    • Sick Time
    • TransitChek
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Keywords: Johnson Security Bureau, Inc., East Orange , Account Manager Security Guard Firm, Executive , New York, New Jersey