Digital Customer Success Manager
Company: VirtualVocations
Location: Newark
Posted on: January 29, 2025
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Job Description:
A company is looking for a Principal Program Manager, Digital
Customer Success.
Key Responsibilities
Establish a vision and develop a roadmap for digital success
initiatives to enhance customer experience and retention rates
Lead the strategy and design of digital-first programs using
customer journey mapping and data analysis
Measure and report on program performance and business impact to
inform future innovations
Required Qualifications
5+ years of experience in Program Management, Product Management,
Operations, or related fields
Experience executing programs on a global scale
Proven ability to lead change in a cross-functional business
environment
Proficiency in Salesforce; experience with Totango or other
Customer Success tools preferred
Strong analytical and organizational skills with the ability to
manage competing demands
Keywords: VirtualVocations, East Orange , Digital Customer Success Manager, Executive , Newark, New Jersey
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