Service Desk Agent
Company: VirtualVocations
Location: Newark
Posted on: January 21, 2025
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Job Description:
A company is looking for a Service Desk Agent - Mortgage and
Technical Support.
Key Responsibilities
Provide 1st Level support via telephone and other media, aiming for
high first contact resolution
Document calls and incidents accurately while managing time and
workload to meet service levels
Act as a single point of contact for incidents, perform
diagnostics, and support multiple clients
Required Qualifications
High School diploma required; Associate's Degree or relevant
certifications preferred
2-4 years of related experience, with a minimum of 6 months in IT
Service Desk support
Experience providing Level 3 support for MS Office, MS Exchange,
and Windows networks
Working knowledge of data and voice network concepts
Fluency in English and local languages of supported countries
Keywords: VirtualVocations, East Orange , Service Desk Agent, Sales , Newark, New Jersey
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