Product Analyst

Company: Upward Health
Location: Camden
Posted on: February 1, 2025

Job Description:

Company Overview:Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!Job Title & Role Description:The Product Analyst at Upward Health, you will be responsible for configuring, maintaining, and enhancing the use of our clinical applications, including the Care Management system (Salesforce Health Cloud) and Electronic Health Record (athenaOne). Working closely with clinical stakeholders, your role will involve solving real-world healthcare workflow problems, delivering actionable solutions, and communicating recommendations to improve system efficiency. You will help guide staff in the adoption of new workflows and system functionality, and ensure that systems are configured to support the front-line healthcare providers in delivering the best patient care.As a Product Analyst, you will be responsible for monitoring and resolving daily issues in Jira Service Management, ensuring that system issues are communicated and resolved to maximize system potential. You will actively participate in workflow design, assessing the system's impact, and preparing demo materials while conducting training for new workflows and system functionalities. Additionally, you will assist providers in adopting new functionalities and optimizing workflows. You will also support efforts related to NCQA Accreditation, Meaningful Use, and other Quality Improvement goals, stay up to date with system updates, and maintain application certification. Leading and participating in research and analysis across multiple departments will be a key part of your role, while maintaining confidentiality regarding sensitive healthcare data. You will also perform other duties as needed.Skills Required:

• Experience configuring and building flowsheets, templates, macros, and forms in EHR/EMR and Care Management applications (athenaOne and Salesforce Health Cloud preferred).
• Ability to identify, troubleshoot, and resolve system issues, ensuring the highest customer satisfaction.
• Strong communication, analytical, and time management skills.
• Understanding of how to configure and manage clinical applications in healthcare environments.
• Experience working with various stakeholders to understand needs and deliver effective solutions.
• Ability to work independently and in a group setting, and flexibility in managing a dynamic workload.
• 2+ years configuring and supporting athenaOne EHR (or similar).
• 2+ years working in a healthcare environment.
• Proven experience supporting technology products and developing functional requirements.
• Experience in working with internal teams to understand needs and implement solutions.
• Bachelor's or advanced degree in health informatics, computer science, or a related field.
• Experience with athenaOne EHR suite and Salesforce Health Cloud.Key Behaviors:Collaboration:
  • Works effectively across departments, engaging with clinical, technical, and operational teams to ensure systems support clinical needs.Customer Focus:
    • Prioritizes internal customer needs, ensuring that system configurations and workflows are optimized to improve user experience and clinical outcomes.Attention to Detail:
      • Ensures accurate system configurations and documentation, with a focus on quality and compliance.Proactive Problem Solving:
        • Takes initiative in identifying and resolving system-related issues, ensuring the seamless operation of clinical applications.Continuous Improvement:
          • Demonstrates a commitment to learning, staying updated on new system functionalities, and applying enhancements to improve the system's capabilities.Competencies:Healthcare Systems Expertise:
            • Understanding of healthcare workflows, and experience with clinical applications such as athenaOne and Salesforce Health Cloud.Project Management:
              • Ability to manage and implement workflow changes and new functionalities within systems.Analytical Thinking:
                • Capability to analyze complex workflows, identify inefficiencies, and recommend actionable solutions to improve system functionality.User Support:
                  • Ability to support end users through training and troubleshooting, ensuring successful adoption of system changes and new functionalities.Regulatory Knowledge:
                    • Familiarity with healthcare regulations such as NCQA Accreditation, Meaningful Use, and medical coding best practices.Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
                      
                      Compensation details: 70000-80000 Yearly Salary
                      
                      
                      
                      PIe1c3966ce61b-37248-36549643

Keywords: Upward Health, East Orange , Product Analyst, Professions , Camden, New Jersey