Technical Support Analyst

Company: VirtualVocations
Location: Brooklyn
Posted on: January 24, 2025

Job Description:

A company is looking for an Associate Technical Support Analyst to provide primary support to customers using their products and solutions.

Key Responsibilities

Receives and manages client inquiries through various communication channels
Troubleshoots software application issues and guides clients to resolutions
Documents customer interactions and recurring technical issues for quality support

Qualifications & Requirements

Associates/Bachelors degree strongly preferred
Proficient PC skills, particularly in Windows and IOS environments
Familiarity with mobile devices (Smartphones/iPads)
Ability to document and track issues to resolution
1 year of technical support experience preferred

Keywords: VirtualVocations, East Orange , Technical Support Analyst, IT / Software / Systems , Brooklyn, New Jersey

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