Hearings Customer Service Representative
Company: VirtualVocations
Location: Staten Island
Posted on: February 1, 2025
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Job Description:
A company is looking for a Hearings Customer Service
Representative to manage customer inquiries and facilitate
hearings-related communications.
Key Responsibilities
Provide customer service for routine inquiries via multiple
channels, including phone and email
Document all relevant discussions and manage outbound calls related
to hearings
Assist in maintaining sensitive case documents and track escalated
case issues
Required Qualifications and Education
High School diploma or equivalent with 6 months of customer service
experience
Proficiency in Microsoft Office (Word and Excel) and CRM
systems
Minimum 1 year of customer service or related experience
Ability to work a schedule of 9:30am - 6:00pm EST, Monday -
Friday
Associates degree and bilingual capabilities preferred
Keywords: VirtualVocations, East Orange , Hearings Customer Service Representative, Hospitality & Tourism , Staten Island, New Jersey
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