Executive Vice President, Service Line Leader - Customer Experience

Company: Ipsos-Insight, LLC
Location: New York
Posted on: January 20, 2025

Job Description:

What makes this role important at Ipsos?
Are you a transformational leader who is intellectually curious, highly collaborative, deeply creative, and results driven? Then Ipsos may be your new home.
We leverage data to deliver groundbreaking insights to assist clients in making faster, smarter, and bolder business decisions. Ipsos is one of the world's largest market research companies with a mission to provide true understanding of society, markets, and people and has been recognized for the past three consecutive years as the No. 1 Most Innovative Market Research Company by the GRIT Top 50 report.
We have an exciting Executive Vice President opportunity, with a focus on revenue growth and staff leadership. In this role, you will report to the Head of the Experience Group and drive the vision and strategic plan for a $40M+ business portfolio. You will also have a seat at the table to shape the global agenda for the CX business. A passion for research, creativity and curiosity is a must. You will leverage your deep industry knowledge and network to scale our business, attract the very best talent and accelerate our growth by delivering measurable client business impact and a best-in-class employee experience.
If you are passionate about making true client impact, have a track record in driving strategic growth, proven success in building high performing, diverse A-teams, and can motivate and engage talent to reach their highest potential - then you should not miss this opportunity.
What you can expect to be doing:
TALENT GROWTH & TEAM MANAGEMENT

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• Personify the One Ipsos model to work in close collaboration with the other Business Lines, Operations, and Support Teams to maximize our overall North America and Global company success
  
• Role model our leadership behaviors and Ipsos Values (Integrity, Curiosity, Collaboration, Entrepreneurial Spirit, Client First), to develop our next generation of leaders through continuous coaching and development to ensure continuity in succession plans for critical roles
  
• Build a continuous pipeline of A-players as potential candidates for the most critical roles to strengthen our critical talent capabilities for our future
  
• Communicate and engage with employees at all levels to inspire and create confidence
  
• Partner with HR on leading organizational change and activating employee engagement strategies
  
  CLIENT GROWTH
  
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  • Plans and effectively executes a programmatic approach to grow our business
    
  • Create account growth strategies for key clients that will drive revenue year over year via repeat business. Prioritize client relationship efforts with the greatest ROI, strengthening ties with influencers/decision makers within client organizations.
    
  • Design and deliver scalable sales enablement programs to effectively position our creative capabilities with clients and prospects.
    
  • Oversee and ignite major proposals and opportunities for new creative research programs, ensuring they are thoughtfully designed, competitively priced, and effectively pitched to clients for high win rates
    
  • Collaborates with other service lines and Ipsos' Client organization, to position our offering in a more integrated and coordinated way and to address C-Level clients' end-to-end business problems, in a differentiated way vs. our competitors
    
    OFFER & DELIVERY
    
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    • Deploy existing global services in CX and help to optimize solution design and delivery-as well as support development of new solutions in collaboration with leading edge clients and the global services line team to create future-proofed, highly differentiated offerings and scalable capabilities
      
    • Identify opportunities to remove complexity, drive efficiency, and increase profitability to fund innovation for accelerated growth
      
    • Provide thought leadership and deliver presentations to clients (partnering with our marketing team on representing Ipsos at conferences, networking events and in the media)
      
    • Be a brand ambassador representing Ipsos externally at conferences, networking events and in the media
      
    • Enhance strong, differentiated market presence with team visibility, thought leadership, market superiority
      
      
      This might be the job for you if you have:
      
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      • 15+ years' experience including:
        
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        • Client relationship management
          
        • Business strategy and growth planning
          
        • Extensive people management
          
        • P&L management / responsibility
          
          
        • Success in a general management role of similar size and scope
          
        • Strong team leadership skills with experience in mentoring and developing leaders and their teams
          
        • Deep experience and understanding of market research (qual and quant), specifically innovation research and product testing. Experience in a range of industries, clients and programs a plus.
          
        • Experience in financial management, financial reporting, and forecasting
          
        • Business development, pricing, RFP and pitch review skills
          
        • Exceptional client service focus with the ability to confidently act as a trusted advisor/partner with executives and client contacts
          
        • Ability to innovate and implement creative business solutions for growth and development
          
        • Ability to think strategically in terms of clients' business, as well as opportunities for Ipsos to grow its business
          
        • Highly motivated, self-directed and possess a driven personality capable of working within tight deadlines
          
        • Excellent interpersonal skills and a collaborative management style
          
        • Superior organizational skills, including ability to manage and delegate work effectively, attention to detail & demonstrated commitment to the accuracy and completeness of information
          
        • Ability to prioritize based on scale of impact
          
        • Excellent written and verbal communication skills in addition to well-developed interpersonal and presentation skills
          
          If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
          In accordance with NY/CO/CA/WA law, the estimated base salary for this role is $290,000 . Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
          What's in it for you:
          At Ipsos you'll experience an exceptional benefits package including generous PTO, healthcare plans, wellness benefits, a flexible workplace policy, and a strong collaborative culture. We also are committed to investing in the whole professional with career development opportunities aimed to build your personal career equity at Ipsos and beyond.
          We believe that everyone plays a role in our positive workplace culture. At Ipsos, your voice is heard!
          To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:
          
          Commitment to Diversity
          Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
          We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
          Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
          #LI-AE1 #LI-Hybrid

Keywords: Ipsos-Insight, LLC, East Orange , Executive Vice President, Service Line Leader - Customer Experience, Hospitality & Tourism , New York, New Jersey