Senior Analyst, Key Account Management Insights

Company: Disability Solutions
Location: Raritan
Posted on: February 1, 2025

Job Description:

Johnson & Johnson is recruiting for a Senior Analyst, Key Account Management Insights to join our MedTech Surgery business located onsite at our Raritan, NJ, Cincinnati, OH, Warsaw, IN, West Chester, PA, Raynham, MA, and consideration for other MedTech sites at the hiring manager's discretion. Consideration for a remote setup also considered at the hiring manager's discretion.Johnson & JohnsonAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.Position SummaryEnabling an insights-based commercial ecosystem is a critical growth accelerator for J&J MedTech. The Analyst, Customer Insights (Sales) Insights is responsible for delivering account-level insights and analytics as part of a broader end-to-end performance assessment of commercial strategy & execution for JJMT Surgery. This includes helping execute:1. Connected Field Sales/Key Account Management/Marketing/etc. Account Planning capabilities2. KPI measurement3. Other customer-based tools/reporting, analytics, insights for the Field Sales/Business Units/ASC teams to leverage and leadership to review.The Analyst will partner with Field Sales, Business Unit and ASC teams to support analytics including, but not limited to key business questions, Account Management, Finance, Pricing Strategy. Role will deliver proactive, data-driven and action-oriented insights in support of strategic growth priorities & organizational goals and partner with the Strategic Business Insights teams to help answer Platform/Business unit requests.The Analyst will establish and maintain critical internal relationships across functions & partners, including: Field Sales, Key Account Management, Business Units, Marketing, Finance, IT, Pricing strategy and contract execution insights.ResponsibilitiesDeliver the following for Field Sales, Business Units, ASCs:

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• Customer Insights as part of JJMT Surgery / Ethicon "data & insights ecosystem". Goal is to scale & operationalize insights sharing & actioning, progressing to more proactive and predictive insights, vs. customized & reactive. Partner with Data Science and Solutions, IT, Customer Solutions ("the Center"), other teams to identify where and how to scale capabilities.
• Complete Connected Account Planning process [FSO+KAM+Marketing+etc.], along with other evolved approaches to integrated measurement & optimization for the Field Sales, Business Unit and ASC teams. Provide account, region, area level analytics.
• Find opportunities and gaps for respective scope, in alignment with overall business growth strategies.
• Track sales vs. targeted performance at the territory, region, and area levels. Identify key insights and account trends.
• Deliver and disseminate KPIs metrics for FSO/BUs/ASCs linked to commercial strategy and performance targets. Share key assessments, recommendations and standard processes on ongoing basis.
• Drive pull-through and shared accountability to metrics and approach.
• Partner with across teams (Sales & Business Unit, Marketing, Key Account Management, etc.) leadership to guide discussions (upstream and downstream data & insights) & drive action and accountability. Proactively find meaningful, productive insights (e.g. sales opportunities, standard methodologies), in partnership with other functions, finance, pricing, marketing, IT, SBI, third party, etc., and clearly present recommendations to respective partners.
• Change Management: Serve as a change agent for critical commercial transformation initiatives and represent key Customer Insights with the Field Sales and Key Account Management organizations.
• Create open environment for team members across Customer Insights to share perspective on current events across regions, and feedback on how to improve analytics capabilities
• Recognize team members' contributions to projects and major initiatives in team settings to acknowledge team's success\r\r

Keywords: Disability Solutions, East Orange , Senior Analyst, Key Account Management Insights, Executive , Raritan, New Jersey