Product Design Lead, Senior Manager (CreditWise)

Company: Capital One
Location: New York
Posted on: February 1, 2025

Job Description:

Product Design Lead, Senior Manager (CreditWise)We are currently seeking a Product Design Leader to lead our CreditWise design team. CreditWise from Capital One helps customers understand, protect, improve and get the most value out of their credit scores - for free, for everyone. The CreditWise team is a mission-driven and innovative start-up within Capital One that seeks to empower customers with delightful experiences and features to help them take control of their financial health, save money and make better decisions.As the Product Design Leader on CreditWise, you'll be leading an existing design team to help transform our business and the overall experience of millions of users. This leader should have strong influence skills along with exceptional craft skills, and a desire to lead transformational change in a fast growing part of the business.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:As a leader and maker, you'll be asked to handle responsibilities, including:Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience.
• Engaging in portfolio prioritization to help set the strategy and product road map for the team.
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing.
• Championing prioritization of design centered product enhancements grounded in research and analysis.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset - this is as important to the work as the results.Leading & Developing Teams
  • Building and leading successful teams through career development by mentoring, coaching, and elevating others.
  • Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks.
  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships.
  • Participate in hiring by reviewing resumes, conducting interviews and attending consensus.Discovering & Delivering
    • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
    • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
    • Driving end-to-end product design by:
      • Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends.
      • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.
      • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
      • Planning and facilitating workshops with internal and external stakeholders to align with business needs.
      • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines.
      • Storytelling through business acumen and presenting visual concepts to various stakeholders.
      • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.Basic Qualifications
        • At least 10 years of experience with UX design and design strategy.
        • At least 6 years of experience leading a team and managing direct reports.Preferred Qualifications
          • Experience designing for cross channel experiences.
          • Comfortable working with a variety of business partners and delivering outcomes.
          • Familiarity with design and prototyping tools, such as Adobe, Sketch, and/or Figma.
          • Familiarity with working and contributing to an established design system.
          • Experience managing a cross-functional team.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the .This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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Keywords: Capital One, East Orange , Product Design Lead, Senior Manager (CreditWise), Executive , New York, New Jersey