Director of Contact Center Projects

Company: VirtualVocations
Location: Brooklyn
Posted on: January 31, 2025

Job Description:

A company is looking for a Director of Projects specializing in Contact Center Change Management.

Key Responsibilities

Manage and oversee internal business projects and programs within the contact center department
Develop project profiles, business requirements, and comprehensive project status reports
Lead multiple projects and project teams, ensuring adherence to organizational policies and performance goals

Required Qualifications

Bachelor's degree required; years of experience may substitute for education
7+ years of project management experience
7+ years of system implementation experience
7+ years of managed care experience
PMP or Six Sigma Blackbelt certification preferred

Keywords: VirtualVocations, East Orange , Director of Contact Center Projects, Executive , Brooklyn, New Jersey

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