VP, Supply Chain - Service, Repair, Final Mile

Company: Disability Solutions
Location: New York
Posted on: February 2, 2025

Job Description:

The RoleAt Peloton, we connect the world through fitness. We are seeking a strategic leader to join our senior leadership team as Vice President of Supply Chain, overseeing three critical areas in North America: Final Mile Delivery for CFUs (Connected Fitness Units), such as treadmills, bikes, and rowers, Service & Repair strategy and execution, and Field Quality. Location preference is in our Plano, Texas office but also open to our New York, NY office, both following a hybrid schedule. In this high-impact role, you will define and implement strategies that directly influence Peloton's Member experience, operational efficiency, and business growth. You will drive operational excellence, prioritizing safety, satisfaction, efficiency, and quality to deliver a best-in-class Member experience. This is a unique opportunity to shape the future of Peloton's supply chain operations and elevate our Members' fitness journey to new heights.Your Responsibilities

• Final Mile Delivery
  • Lead Peloton's North American final mile delivery network, ensuring a seamless, premium Member experience through strong partnerships with logistics providers.
  • Monitor and improve KPIs, including Member satisfaction, cost per delivery, and inventory accuracy, using data-driven insights to achieve operational excellence.
  • Collaborate with Supply Planning, IT, Manufacturing, and Refurbishment teams to ensure seamless delivery capacity planning and execution.
  • Service & Repair
    • Design and execute innovative strategies that ensure first-time resolution for service and repair operations, minimizing downtime for Members and maximizing satisfaction.
    • Build and manage relationships with external service providers to ensure performance aligns with Peloton's high standards.
    • Leverage analytics to identify trends, optimize cost efficiency, and drive continuous improvement.
    • Field Quality
      • Lead proactive quality control efforts across field operations, ensuring Peloton products meet rigorous durability and reliability standards.
      • Use insights to drive preventative measures and implement proactive solutions to enhance Member satisfaction and product quality.
      • Leadership & Operational Excellence
        • Build and develop a high-performing team, fostering a culture of accountability, adaptability, and continuous learning.
        • Serve as a thought leader on industry trends, driving operational innovations that enhance Member outcomes and business results.
        • Instill a culture of safety and ensure compliance with all health, safety, and environmental regulations.Your Daily Impact
          • Define and implement department OKRs, aligning team efforts to deliver measurable results on time and within budget.
          • Build and execute data-driven strategies that optimize performance, reduce costs, and enhance the Member experience.
          • Oversee external relationships with third-party service providers, ensuring program success and continuous improvement.
          • Drive innovation through operational strategies that incorporate industry trends and emerging technologies.
          • Foster a culture of continuous improvement, sustainability, and employee engagement, creating an environment where teams thrive.You Bring to Peloton
            • Bachelor's degree in Operations Management, Supply Chain Management, or a related field (equivalent experience considered).
            • 15+ years of progressive experience in Supply Chain, including at least 7 years in Service & Repair operations and 5 years in executive leadership roles.
            • Proven ability to manage third-party delivery and service networks, ensuring operational efficiency and a world-class Member experience.
            • Expertise in logistics operations involving white-glove delivery and installation services for big and bulky items such as fitness equipment, home appliances, electronics, or similar products requiring specialized handling and customer care.
            • Experience in building and optimizing Service & Repair operations.
            • Demonstrated success in managing 3PLs and optimizing supplier base performance to achieve cost and quality objectives.
            • Proven ability to develop and lead lean, high-performing teams that deliver measurable results.
            • Strong data analytics skills with a proven ability to translate insights into actionable strategies.
            • Exceptional communication skills, with the ability to inspire trust and motivate diverse teams.
            • Willingness to travel (25%+).The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton's competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:- Medical, dental and vision insurance- Generous paid time off policy- Short-term and long-term disability- Access to mental health services- 401k, tuition reimbursement and student loan paydown plans- Employee Stock Purchase Plan- Fertility and adoption support and up to 18 weeks of paid parental leave - Child care and family care discounts- Free access to Peloton Digital App and apparel and product discounts- Commuter benefits and Citi Bike Discount- Pet insurance and so much more!Base Salary: USD $304,000 - $406,000#LI-HO1#LI-HybridABOUT PELOTON:Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.At Peloton, we motivate the world to live better. "Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.comPlease be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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