Complaints Analyst III
Company: VirtualVocations
Location: Brooklyn
Posted on: January 28, 2025
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Job Description:
A company is looking for a Special Loans Complaints Analyst III
to manage borrower complaint processing and ensure compliance with
regulatory requirements.
Key Responsibilities
Handle processing activities related to borrower complaints,
including Notices of Error and Requests for Information
Ensure compliance with regulatory requirements and accurate
documentation of loan statuses
Collaborate with various departments to enhance the Complaints
management ecosystem and resolve escalated customer issues
Required Qualifications and Experience
2-4 years of experience in Complaint management principles and
regulatory requirements
In-depth knowledge of FNMA, FHLMC, FHA, VA, and USDA guidelines
Highly organized and results-driven with the ability to adapt in a
fast-paced environment
Commitment to excellence and integrity in work performance
Ability to work independently and collaboratively within a
high-performing team
Keywords: VirtualVocations, East Orange , Complaints Analyst III, Professions , Brooklyn, New Jersey
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