Customer Experience Representative

Company: Plaskolite Inc
Location: Scranton
Posted on: February 1, 2025

Job Description:

Position Title: Customer Experience Representative

Location: Scranton, PA 18505, USA

Job Category: SALARY

Schedule: Full-Time

Req ID: CUSTO001064

Posted Date: January 10, 2025

Description: Job DetailsDescriptionAVAILABLE BENEFITS:

• Sign-On Bonus
• Health Insurance 401(k) and Employer Contribution
• Paid time off
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee discount program
• Tuition reimbursement
• Office/Hybrid (2 day per week work from home option)ESSENTIAL TASKS AND RESPONSIBILITIES:
  • Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution
  • Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders
  • Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
  • Utilize customer relationship management (CRM) or other database to record activities and research product information
  • Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction
  • Receive and process orders for materials and merchandise
  • Research and resolve customer issues
  • Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays
  • Complete all other duties and projects as assignedJOB SPECIFICATIONS:
    • Two-year degree or a minimum of two years' experience in customer service, inside sales or related field required
    • Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
    • Ability to read and write the English language in a clear and concise manner, experience in Spanish, French, or other language skills a plus
    • Calm and empathetic demeanor when dealing with demanding customers
    • General typing skills, along with previous PC and Microsoft Office experience
    • Superior verbal and written communication skills
    • Ability to organize, prioritize, and work within established deadlines
    • Willingness to work overtime when necessary or required
    • Business math skills needed to perform daily tasks
    • Ability to multi-task, and work independently and as a team
    • Willingness to travel when necessaryQualificationsSkills Behaviors:Motivations:EducationExperienceRequired2 years:Inside SalesLicenses & Certifications
      
      
      
      
      PI803feb2d4759-37248-36465901

Keywords: Plaskolite Inc, East Orange , Customer Experience Representative, Other , Scranton, New Jersey