AVP Advancement Services and Analytics, UDAR at New York University

Company: On-Ramps
Location: New York
Posted on: February 1, 2025

Job Description:

About the Associate Vice President, Advancement Services & Analytics:NYU is seeking a dynamic, entrepreneurial professional to be the next Associate Vice President of Advancement Services and Analytics (AVP) at UDAR. Reporting to the Chief Operating Officer/Senior Associate VP of Business Operations and Administration at UDAR, the AVP will oversee the functions of gift administration, business intelligence and analytics (BIA), and information technology in support of the global university fundraising programs and campaigns at NYU. Leading a team of 35+ staff, this individual will be responsible for ensuring excellent service and outcomes across all three departments in addition to partnering with UDAR senior leadership and leadership/teams across the university to drive ambitious fundraising goals and growth. This role is an exciting opportunity for a business-oriented and inclusive leader to shape Advancement Services, BIA, and IT in partnership with senior leadership at a moment of growth and change at NYU.Responsibilities include, but are not limited to:

• Team and Organizational Leadership
  • Develop integrated strategy across Advancement Services, BIA, and IT to maximize UDAR's ability to meet and exceed fundraising goals.
  • Provide supportive, collaborative, and results-driven leadership to Advancement Services, BIA, and IT teams.
  • Collaborate with UDAR senior leadership and leadership/teams across the university in promoting and supporting the fundraising process and driving favorable outcomes.
  • Ensure appropriate branding for NYU, seamless communications, and timely and professional responses across internal and external stakeholders.
  • Partner with UDAR senior leadership to deliver superior client and constituent-focused services, data, and tools.
  • Advancement Services and Donor Experience
    • In partnership with the AVP Advancement Services, manage global, university-wide gift administration of over 90,000 gifts annually, ensuring compliance with internal and external policies and federal and state laws.
      
    • Manage relationships with NYU schools including Med, Law, Dental, Stern, etc. to ensure gift administration processes are inclusive of their needs and compliant with relevant policies and guidelines.
    • Ensure advancement services team provides quality customer service to prospects, donors, and alumni and responds in a timely manner to inquiries regarding gifts, pledges, allocations, and receipting.
    • Lead the development and definition of donor experience standards, including contact by phone, mail, and relevant technology channels (e.g. NYU Giving) and the receipt and acknowledgement of gifts.
      
    • Develop policies, procedures, and metrics to formalize and measure donor experience.
    • Business Intelligence and Analytics
      • Develop a BIA program that translates business objectives into analytics reporting, enabling data-driven decision-making and optimizing fundraising results.
        
      • Lead BIA in the process of gathering, cleaning, organizing, relating, and cataloging business data in the new Blackbaud CRM, ensuring data integrity and developing the collective infrastructure, tools, and applications to generate critical insights.
      • Develop and implement metrics across all support departments to meet the needs of the SVP and UDAR senior leadership team.
        
      • Develop a robust reporting model, including dashboards, for real-time decision making for UDAR overall, school and university senior leadership, and periodic/annual reporting as required.
      • Lead efforts to achieve continuous quality improvement and seamless integration of systems and procedures with strategic partners.
      • Collaborate with UDAR and university subject-matter experts to ensure metrics, reporting, and analytical tools meet stakeholder requirements and deliver relevant and actionable information.
      • Information Technology
        • Build and maintain a strong focus on customer service, with the ultimate goal of delighting internal and external stakeholders across UDAR and NYU broadly
        • Oversee the delivery of secure, reliable, and recoverable hardware, software, and data infrastructure for UDAR to support and inform annual and campaign fundraising goals.
          
        • Manage new global university fundraising system, Blackbaud CRM, ensuring appropriate training and support to maximize utilization and effectiveness.
        • Oversee the IT Help Desk, inventory of IT equipment, and control/inventory all purchases and deployment of software within UDAR.
        • With BIA, ensure impeccable data integrity, resulting from quality control, testing, training, and strong review and approval systems.
          
        • Support and champion the adoption of innovative technologies and best practices to meet or exceed stakeholder expectations and ensure support for annual and campaign fundraising success.
          
        • Develop and maintain partnerships with University IT teams in the ongoing maintenance, upgrades, and integration of the CRM, utilizing Service Level Agreements where appropriate.
          
        • Ensure robust and up-to-date security strategies at all times.
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Keywords: On-Ramps, East Orange , AVP Advancement Services and Analytics, UDAR at New York University, Other , New York, New Jersey