Program Adminstrator

Company: Tbwa Chiat/Day Inc
Location: New York
Posted on: February 1, 2025

Job Description:

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.As the Program Administrator, you will work towards enhancing care program effectiveness through continuous assessments, patient engagement, and coordination with healthcare teams. The position involves managing performance metrics, ensuring compliance with industry standards, and overseeing both onshore and offshore teams.Responsibilities:

• Identify areas for improvement and implement strategies to enhance program effectiveness.
• Conduct regular assessments to ensure alignment with industry best practices.
• Coordinate patient enrollment in care management programs.
• Schedule patients to care coordinators, ensuring an equitable distribution of patients daily, weekly, and monthly among the team members.
• Collaborate with healthcare providers, including physicians, nurses, and care teams, to ensure seamless care coordination for patients enrolled in PCM and CCM programs.
• Generate reports and analyze data related to program outcomes, patient satisfaction, and adherence to quality standards.
• Assess the need for an offshore team to support program activities.
• Provide training, guidance, and supervision to ensure the offshore team's productivity and adherence to program goals.
• Foster a collaborative and positive work environment to promote productivity and job satisfaction.
• Collaborate with leadership to establish monthly targets and performance indicators for PCM and CCM programs.
• Regularly review and report on program performance against set targets.
• Develop action plans to address any performance gaps and ensure targets are met or exceeded.
• Ensure that PCM and CCM programs comply with all relevant regulations and industry standards.
• Implement quality assurance measures to guarantee the delivery of high-quality services to patients.
• Identify areas for program improvement and develop strategies to enhance the quality and effectiveness of PCM and CCM services.
• Participate in quality improvement initiatives and monitor program performance metrics.
• Prepare and deliver monthly CCM reports to the facility, including accurate POC names and email addresses, to ensure the database is up-to-date and aligned with communication needs.
• Maintain effective communication with direct supervisors and leadership, providing regular updates on program progress.
• Act as a point of contact for any inquiries or concerns related to PCM and CCM programs.Qualifications:
  • Previous experience in care program management, patient engagement, or care coordination, preferably in PCM and CCM programs.
  • Previous experience in a leadership role or administrative.
  • Experience in data analysis, reporting, and developing performance metrics to drive program improvement.Salary Range: $29 - $31 an hourEEO/AAP Statement: MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Keywords: Tbwa Chiat/Day Inc, East Orange , Program Adminstrator, Other , New York, New Jersey