Patient Support Supervisor (PSS), CAR-T - PECS - Horsham, PA

Company: Disability Solutions
Location: Horsham
Posted on: February 1, 2025

Job Description:

We are searching for the best talent for the Patient Support Supervisor (PSS), CAR-T located in Horsham, PA.We're looking for an exceptional Patient Support Supervisor (PSS) to join our CAR-T team, where science meets compassion, and every day is an opportunity to help patients and their families on their treatment journey while delivering best-in-class patient support. Our groundbreaking CAR-T therapy, ciltacabtagene autoleucel (cilta-cel), is a cutting-edge cancer treatment. By joining our team, you'll be at the forefront of leading a team that is tasked with delivering patient support to eligible patients by removing barriers so that patients can access CARVYKTI. From welcoming eligible patients to ensuring they receive the logistical support they need, your work will have a direct impact on their lives.As the Patient Support Supervisor, you will play a pivotal role in ensuring no patient is left behind. Your daily responsibilities will involve providing continuous support to eligible patients. This includes welcoming eligible patients and carepartners, collaborating with our third-party travel partner to coordinate logistics, assisting with the reimbursement process and supporting program wrap-up. Responsibilities also include maintaining treatment center relationships and conducting annual treatment center reviews. You will lead by example-providing hands-on training, guidance, and support to your team to ensure efficient case management and empowering them to deliver exceptional, compassionate service. Part of your role will focus on reviewing recorded calls and analyzing interactions to uncover valuable customer insights to help improve the program and ensure compliance. Acting as a trusted resource and problem-solver for both your team and the patients, you will help create a meaningful impact on the lives of patients and their care partners. In this highly visible role, you will balance operational oversight with passionate leadership, ensuring the highest standards of service and support are consistently achieved.You will be responsible for:

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• Inspiring and Leading: Supervise and coach a team of patient support specialists, fostering a culture of empathy and compassion, to ensure every patient and their carepartner(s) receives continuous, best-in-class patient support through program welcome, travel logistics, reimbursement support and program wrap-up.
• Driving Excellence: Oversee patient support call center operations, ensuring that every eligible patient who needs patient support receives support throughout their journey, leaving no patient behind
• Championing Quality and Compliance: Conduct audits, provide coaching, and implement processes to maintain high standards of service and adherence to SOPs to ensure the governance of the program
• Innovating for the Future: Continuously identify and implement improvements to enhance operational efficiency, streamline processes, and ensure consistency, positioning the program for sustainable growth and success\rAbout OncologyOur expertise in Innovative Medicine is informed and inspired by Patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to find treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing Patients every step of the way.Ciltacabtagene autoleucel (cilta-cel) is our groundbreaking cell therapy for treating specific types of cancer. This process involves collecting a Patient's immune cells, genetically modifying them, and reinfusing them to create a highly personalized treatment. CAR-T therapy requires seamless collaboration across multiple stakeholders, including supply chain, commercial teams, and treatment facilities.Learn more at https://www.jnj.com/innovative-medicine\r

Keywords: Disability Solutions, East Orange , Patient Support Supervisor (PSS), CAR-T - PECS - Horsham, PA, Other , Horsham, New Jersey