Head of RCM New York, NY

Company: Tbwa Chiat/Day Inc
Location: New York
Posted on: January 20, 2025

Job Description:

Nourish is on a mission to improve people's health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death.Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food as medicine platform. We connect people with a telehealth Registered Dietitian, food, and mobile app to improve their nutrition, all covered by health insurance. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes / meal planning, AI chat, and more.We launched two years ago and already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more. We are live in all 50 states.We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.About the RoleAs the Head of RCM, you will own a critical function at Nourish - all operations related to revenue, insurance, and billing. 98% of Nourish patients use insurance to pay for our services, meaning a healthy revenue cycle is paramount to our mission of providing life-changing care for our patients.You'll be responsible for leading and optimizing all aspects of the revenue cycle, including daily operations (e.g., insurance eligibility, claim submission, and post-claim adjudication flows), revenue collection, patient billing support, and data analysis. You'll partner closely with other organizations at Nourish, including our Payers, Partnerships, Credentialing, Customer Experience, and Engineering, Product & Design teams. You'll take over management of our existing team of billing specialists, and help us scale the organization through our next phases of growth. We are looking for a strategic problem solver to work with us and enable us to move faster as we grow revenue 5x in 2025.Location: NYC-based candidates only (expectation to work in-person 3-4 days per week, with flexibility)Key Responsibilities:

• Own revenue cycle operations end-to-end, from appointment booked to patient exit from Nourish
• Consistently identify areas for improvement in our revenue operations (via product or process changes), and own the implementation of any new initiatives
• Be accountable for key revenue metrics, and drive operations to meet or exceed KPI goals
• Providing a best-in-class patient billing experience
• Scale the RCM org efficiently, including driving org design, leading hiring, deciding when to insource vs. outsource, and maintaining strong relationships with our RCM vendors
• Be an excellent people manager, including implementing systems for performance assessment, development, and management, and motivating the team to achieve great outcomes
• Manage RCM vendor relationships and our RCM tech stack, including proactively identifying areas where we should add/remove tech
• Act as the RCM 'product manager' - work with our Engineering, Product, and Design team to scope, develop, and launch critical technology
• Collaborate cross-functionally with other teams at Nourish (e.g., Payer Ops, Clinical Ops, Credentialing, CX, Partnerships)You'll love this role if:
  • You take pride in having extreme ownership over key projects/initiatives from end-to-end. You enjoy all steps of the process, from ideation/discovery through execution & operationalization.
  • You're adept at juggling many responsibilities at once, without letting things slip through the cracks. You're organized and strong at time management, and capable of prioritizing competing initiatives and identifying the most valuable levers to focus on.
  • You are a first-principles thinker. You enjoy revamping processes/tech and identifying areas for improvement. You don't take something for granted just because it's been done that way historically - you identify the best way to do it now and move to actualize it.
  • You thrive in a fast-paced environment. Start-ups work fast, and Nourish works even faster. You don't get fazed when things change and enjoy working with urgency.
  • You enjoy people management and leading a team. You're excellent at allocating time/work responsibilities across the team. Beyond that, you enjoy inspiring, motivating, and leading others. You care about your teams' professional development and are able to find win-wins between their needs & Nourish's goals.
  • You're passionate about Nourish's mission. You're interested in nutrition and are eager to help solve America's healthcare crisis.We'd love to hear from you if:
    • You have 6+ years of experience in management consulting, healthtech operations, or revenue operations/revenue cycle management.
    • You've led teams before and are excellent at people management & driving teams to outcomes.
    • You have incredibly strong data analysis & quantitative skills. You are able to clean, cut, and analyze data efficiently & without errors, including structuring data analysis & pulling out key insights from the output.
    • You're a strong communicator and able to communicate up and down the organization.
    • You're extremely comfortable working cross-functionally, including getting support for your own initiatives and supporting other teams' key initiatives.
    • You live in NYC or are willing to move or commute to NYC.Please note that you must be legally authorized to work in the U.S. for this position.
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Keywords: Tbwa Chiat/Day Inc, East Orange , Head of RCM New York, NY, Other , New York, New Jersey