Technical Support Analyst
Company: VirtualVocations
Location: Brooklyn
Posted on: January 21, 2025
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Job Description:
A company is looking for a Technical Support Analyst (Th-Su
9:30am-8pm CST).
Key Responsibilities
Respond to inbound customer service calls and provide remote
support problem resolution
Analyze, troubleshoot, maintain, and repair systems, hardware, and
computer peripherals
Open service requests in a ticketing system for organizing,
tracking, and escalating customer inquiries
Required Qualifications
Associate's degree in an engineering or technology-related field,
or a Bachelor's degree or equivalent, or 2 years of related
experience
Basic knowledge of Windows OS (NT/XP/7/8)
Working knowledge of desktop and peripheral troubleshooting
Familiarity with a ticketing or service desk software application
preferred
Ability to work in a remote environment with reliable internet
access and a distraction-free workspace
Keywords: VirtualVocations, East Orange , Technical Support Analyst, IT / Software / Systems , Brooklyn, New Jersey
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