Manager, Care & Enrichment
Company: ASPCA
Location: Pawling
Posted on: February 2, 2025
Job Description:
Summary:Are you passionate about helping animals in need and
eager to advance the field of animal welfare? Do you thrive in a
dynamic, complex, highly collaborative environment? If so, the role
of Manager, Care & Enrichment at the ASPCA's new Recovery &
Rehabilitation Center (R&R Center) in Pawling, NY might be
right for you! - - -The individual in this role is responsible for
overseeing the R&R Center's team of Care & Enrichment
Technicians (CETs), developing, implementing and overseeing daily
monitoring processes, meticulous data collection, and ample and
open communication within and between teams. - - -The successful
candidate for this role has strong organizational and leadership
skills, a positive attitude, and is a model of resilience and
adaptability. The Manager, Care & Enrichment is highly
collaborative, continually working with colleagues in behavior and
veterinary to ensure each animal has holistic and individualized
care. - - -Recovery & Rehabilitation Center Overview & Upcoming
Launch--- -The R&R Center in Pawling, NY, is a unique program
dedicated to providing integrated sheltering, behavioral, and
medical care for canine victims of cruelty. The R&R Center team
works closely with ASPCA teams in New York City to help animals
rescued in partnership with the NYPD. - - -This position has a
target start date of 3/10/2025 and is remote until the facility is
ready for occupancy in May of 2025, after which it will be an
in-person position based in Pawling, NY. This position requires the
incumbent to live within a commuting distance to Pawling, NY by May
1, 2025. - - Responsibilities:Responsibilities include but are not
limited to:--- -Functional Duties (35%) -
- Maintains working knowledge of all Care & Enrichment daily
protocols, working with the Senior Director, Care & Enrichment to
ensure protocols are clear, concise, and up-to-date -
- Maintains working knowledge of all relevant regulatory
requirements, and keeps accurate records of compliance activities -
- Oversee the cleaning and prepping of animal holding area and
associated tasks, the provision of enrichment, and the feeding and
watering of animals to ensure their daily needs are met - -
- Arrange daily animal care and enrichment tasks to optimize
workflow and ensure efficiency -
- Assist in training and overseeing volunteers as they perform
animal related tasks, particularly when directly handling animals,
and communicating respect and gratitude for volunteer support -
- Collaborate with behavior and veterinary team members, working
together to ensure open and ample communication, excellent care,
and close monitoring of every animal in the shelter -
- Together with the Care & Enrichment Technicians, creatively
problem solve and take appropriate initiative to solve day to day
issues - -
- Provide continual feedback to the Senior Manager, Care &
Enrichment to improve processes and minimize barriers to efficient
work and high-quality animal care -
- Contribute to the ongoing development and refinement of daily
care and enrichment SOPs, representing the interests of the Care &
Enrichment Technicians and working with the behavior and veterinary
team to ensure integration - -
- Audit data entered by Care & Enrichment Technicians on a daily
basis to ensure it is accurate, informative, and appropriate to be
read in a court of law if internal records were subpoenaed - -
- Assist in choreographing animal movement into and out of the
shelter in a seamless and low-stress manner - - -
- Perform repeated daily checks of animal holding areas, spot
cleaning, feeding, watering, and providing enrichment as the need
arises, or appropriately delegating the same -
- Hold team huddles at regular intervals throughout the day to
determine progress on tasks, who needs additional support, and
shape the remainder of the day accordingly - -
- Develop, implement, and execute strategies to keep animal care
and enrichment equipment and supplies organized, efficiently
located, and in good repair -
- Monitor the inventory and conditions of animal care and
enrichment supplies, requesting additional supplies before stock is
depleted - -
- Perform daily rounds to ensure all animals are in appropriate
seized enclosures, and to evaluate the condition of every
enclosures, noting any safety or integrity concerns, bringing them
to the attention of the Manager, Facilities - -People Management
(50%) -
- Clearly and concisely explain the reasoning behind each
protocol, garnering buy-in from Care & Enrichment Technicians and
ensuring protocols are used as intended - -
- Oversee the Care & Enrichment team's daily cleaning, handling,
enrichment, monitoring, and documentation -
- Provide regular trainings, keeping Care & Enrichment team up to
date on advances in the field and proficient in protocols -
- Work alongside the Care & Enrichment Technicians, assisting in
daily care and monitoring adherence to all relevant protocols -
- Provide instant, kind, coaching when a deficiency in any aspect
of job performance is noted -
- Ensure team adheres to standard operating procedures,
protocols, and set clear, achievable goals -
- Directly and immediately address conflict and concerns as the
arise, ensuring difficult conversations are productive, respectful,
and meaningful - -
- Practice delegation for growth, giving direct reports
appropriate stretch opportunities to develop new skills -
- Monitor and evaluate employee performance, fostering growth by
providing coaching, regular and timely feedback, and formal
appraisals -
- Evaluate staffing levels and training needs, providing feedback
to the Senior Director, Care & Enrichment on a regular basis - -
- Regularly recognize team members accomplishments and provide
healthy work-related engagement opportunities - - -Operational and
Administrative Duties (15%) - -
- Attend and meaningfully contribute to all relevant R&R
Center and ASPCA meetings--- -
- Accurately track and report time worked, time off, and
work-related expenses--------- -
- Review time off requests and weekly hours worked for Care &
Enrichment Technicians - -
- Responsibly steward R&R Center assets--- - -Core Values
-Exemplifies the ASPCA's Core Values: -
- Has Commitment and dedication to improving the lives of animals
-
- Demonstrates Ownership and feels responsible for outcomes -
- Believes in Team - that we are stronger together -
- Seeks to Elevate others and reimagine what is possible -
- Focuses on Impact, specifically making change for animals -
-Education and Work Experience -
- High School Diploma or GED required, B.S. or B.A. preferred---
-
- Minimum of one year of experience leading a team, directly or
indirectly -
- At least two years of experience working in an animal shelter
in a hands-on role -
- Fear Free - Shelter Program certification (approximately 5
hours) required or completed within 60 days of hire--- - -Language
-
- English (required) - -Qualifications -
- Valid driver's license and ability to pass a motor vehicle
history check demonstrating safe driving -
- Ability and willingness to travel up to 10% of the time--- -
- Able to work a flexible schedule, including days, evenings,
weekends, and holidays - -
- Fluent in the use of MS Word, Excel, PowerPoint; familiarity
with shelter software systems or Salesforce a plus--- -
- Excellent written and oral communication skills -
- Able to regularly witness animals suffering medically and/or
behaviorally -
- Comfortable with humane euthanasia in theory and in practice -
-
- Displays concern for the safety and well-being of self, animals
and others, especially under stress -
- Fosters collaboration by creating strong connections with
colleagues at all levels and in all areas -
- Builds strong work relationships based on trust, respect, and
listening to understand -
- Freely and generously shares knowledge, skills, and expertise
with others - -
- Demonstrates genuine interest in the thoughts, ideas, and
expertise of others - -
- Proactively problem-solves and takes appropriate initiative to
implement solutions - -
- Flexible; can easily adapt to changes and help others do the
same--- -
- Resilient; bounces back from difficult and disappointing
situations quickly -
- Strong and adaptable people leader -
- Artfully flexes coaching styles to best support diverse
individuals--- -
- Cultivates a climate in which diverse perspectives are
solicited, encouraged, valued, and respected--- -
- Ability to set a clear direction and inspire others to work
towards shared goals -
- Sets a high standard by leading with transparency, integrity,
honesty and strong ethical principles -
- Unafraid of hard conversations and approaches them openly,
quickly, and kindly - -
- Views conflict as generative, using disagreement to drive
innovation, improve communication, clarify and articulate values,
and build stronger relationships - -
- Values training and education for self and team, ensuring ample
access to learning opportunities -
- Work takes place in a variety of environments and weather
conditions, including indoor climate-controlled spaces and outdoors
where surfaces may be wet or uneven and extreme heat, cold, or
precipitation is possible - -
- Work occurs in noisy environments - -
- Work involves exposure to chemical and biological hazards such
as medications, cleaning products, urine, feces, blood, and sharp
objects - -
- Ability to work in a physically demanding environment that
requires standing, walking, bending, squatting, and/or kneeling for
extended periods of time -
- Ability to lift and carry animals (50 pounds unassisted, 100
pounds with assistance) and equipment, such as food bags, bedding,
and cleaning supplies -
- Comfort and ability to handle and restrain animals safely and
humanely, particularly in stressful situations - -
- Ability to wear appropriate Personal Protective Equipment,
including but not limited to disposable coveralls, respirators or
face masks, and booties - -Compensation and Benefits:--- -
-Starting pay for the successful applicant will depend on a variety
of factors, including but not limited to education, training,
experience, location, business needs, internal equity, market
demands or budgeted amount for the role. The target hiring range is
for new hire offers only, and staff compensation may increase
beyond the maximum hiring range based on performance over time. The
maximum of the hiring range is reserved for candidates with the
highest qualifications and relevant experience. The expected hiring
salary range for this role is set forth below and may be modified
in the future.------------ - -The target hiring range for this role
is $68,000 - $73,000 annually -For more information on our benefits
offerings, .------ - ---- - -Stay Connected - Join Our Talent
Community------ - -If you are interested in joining our team but do
not see a position listed that fits your experience or interests,
please and stay connected to future opportunities with the
ASPCA.------ - -Qualifications:See above for qualifications
details. - -Language:EnglishEducation and Work Experience:High
School Diploma - -Our EEO Policy:The ASPCA is an Equal Employment
Opportunity employer. - All qualified applicants will receive
consideration for employment without regard to race, color, creed,
religion, sex, national origin, ancestry, gender, gender identity
or expression, age, marital or domestic partner status, citizenship
status, sexual orientation, disability, genetic information,
military or veteran status, or any other characteristic protected
by applicable federal, state or local laws, regulations or
ordinances.Applicants with disabilities may be entitled to a
reasonable accommodation under the terms of the Americans with
Disabilities Act and certain state or local laws. - A reasonable
accommodation is a change in the ASPCA's standard application
process, which will ensure an equal employment opportunity without
imposing undue hardship on the ASPCA. - Please inform the ASPCA's
People Team if you need an accommodation in order to complete any
forms or to otherwise participate in the application
process.Individuals seeking employment are considered without
regards to race, color, creed, religion, sex, national origin,
ancestry, gender, gender identity or expression, age, marital or
domestic partner status, citizenship status, sexual orientation,
disability, genetic information, military or veteran status, - or
any other characteristic protected by applicable federal, state or
local laws, regulations or ordinances.ASPCA is an Equal Opportunity
Employer (M/F/D/V).About Us:
The ASPCA was founded in 1866 on the belief that animals are
entitled to kind and respectful treatment by humans and must be
protected under the law. As a 501(c)(3) not-for-profit corporation
with more than two million supporters nationwide, the ASPCA is
committed to preventing cruelty to dogs, cats, equines, and farm
animals throughout the United States.The ASPCA is headquartered in
New York City, where we maintain a full-service animal hospital,
spay/neuter clinic, mobile spay/neuter and primary pet care
clinics, a rehabilitation center for canine victims of cruelty,
kitten nursery, adoption center, and two community veterinary
centers.The ASPCA also operates programs and services that extend
nationwide. We assist animals in need through on-the-ground
disaster and cruelty interventions, behavioral rehabilitation,
animal placement, legal and legislative advocacy, and the
advancement of the sheltering and veterinary community through
research, training, and resources.At the ASPCA, we are committed to
fostering a collaborative and compassionate culture and we welcome
all voices to contribute to our lifesaving mission. Our staff
represent a vast array of backgrounds and diversity dimensions,
bringing with them valuable experiences and perspectives. They join
the ASPCA to learn, grow, and continually do their best work on
behalf of animals. We are inspired by our staff, partners, and the
communities we support across the country who work to improve
animal lives. We are committed to diversity, equity, and inclusion
at the ASPCA because it elevates our organizational culture, aligns
with our Core Values, and enables us to move further and faster
toward the ASPCA's vision - that all animals live good lives;
valued by society, protected by its laws, and free from cruelty,
pain and suffering.Applicants that are residents of Colorado: Per
CO Senate Bill 23-058, we cannot generally request or require any
age-related information (i.e., age, DOB, attendance or graduation
dates from an educational institution) on an initial employment
application; this includes any age-related inquiries in the initial
interview. We are permitted to require/request additional
application materials; if those materials contain any age-related
information, an applicant may redact the information before
submitting an initial employment application.
Keywords: ASPCA, East Orange , Manager, Care & Enrichment, Executive , Pawling, New Jersey
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