Customer Support Director
Company: VirtualVocations
Location: Staten Island
Posted on: February 1, 2025
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Job Description:
A company is looking for a Director of Customer Support.
Key Responsibilities
Manage and lead the customer support team, implementing strategies
to enhance service
Develop and execute a comprehensive customer support strategy,
establishing key metrics for performance
Oversee daily operations, ensuring efficient service delivery and
implementing tools to streamline workflows
Required Qualifications
BA/BS degree
8+ years of experience in a customer experience role within a SaaS
environment
Experience managing support KPIs and familiarity with Salesforce
Service Cloud
Proven ability to build reporting mechanisms for individual and
leadership performance
Experience in team supervision and training, with a focus on
customer interaction
Keywords: VirtualVocations, East Orange , Customer Support Director, Executive , Staten Island, New Jersey
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