Client Experience Manager Lead
Company: VirtualVocations
Location: Staten Island
Posted on: February 1, 2025
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Job Description:
A company is looking for a Client Experience Manager (CXM) Team
Lead to oversee the Client and Billing Experience Managers and
enhance the Client Experience team.
Key Responsibilities:
Interview, hire, and onboard new Client and Billing Experience
Managers
Mentor and coach team members, conducting performance reviews and
career development discussions
Monitor team metrics to identify areas for improvement and drive
accountability
Required Qualifications:
2-5 years of experience in the Rehabilitation Industry
preferred
1-3 years of experience leading a Support or Customer Experience
Team
Ability to lead team meetings and educate teammates on
processes
Highly motivated to work in a fast-paced, dynamic environment
Proficient in Word, Excel, PowerPoint, Google Workspace, and
Slack
Keywords: VirtualVocations, East Orange , Client Experience Manager Lead, Executive , Staten Island, New Jersey
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