CVP, Director - Digital Product Design, Field Operations

Company: New York Life Insurance Company
Location: New York
Posted on: January 30, 2025

Job Description:

CVP, Director - Digital Product Design, Field OperationsBusiness Unit OverviewIn Marketing, you'll dive into a world of diverse opportunities, crafting innovative campaigns, managing impactful content, and fostering meaningful connections with key audiences. Collaborate with experts across brand, digital, and strategy, leveraging data and insights to drive decision-making, unlock new growth potential, and optimize our differentiating capabilities.Role Overview:We're building the next generation of innovative digital products in our industry, and we're looking for an energetic, proactive Director of Product Design, Field Operations to lead the charge. We're looking for a dedicated leader who can execute a strategic vision for NYL across the end-to-end life cycle of product design for a portfolio of digital experience in the Field Operations department/value stream. The Field Operations Value Stream is accountable most notably for the successful hiring and onboarding of new agents and advisors to NYL. Our recruiting process is an industry-defining blend of marketing and human resources meant to demystify what is truly a small business-oriented career at NYL, ensure a great fit for the candidate and the company all while streamlining the onboarding, training, and licensing processes necessary to set up candidates for success through a highly engaging, immersive, multi-channel experience.This role isn't just about aesthetics-it's about weaving trust, clarity, and empathy into our digital experiences. We believe in ensuring user accessibility/inclusivity throughout all digital journeys. You'll be challenged to work on upholding this mission in every user touchpoint.What You'll Do:Design and UX strategy

• Direct UX strategy and product design: Proactively lead processes for UX strategy using human-centered design methodologies, ensuring it meets both business and user needs.
• Ensure better experiences and processes for field operations: Partner on research with design strategy, UX research, and other insights teams (quant and qual) that supports product design projects.
• Tell your design story through compelling visualizations: Use visualizations to articulate the design direction, experience strategy, and research in a variety of storytelling deliverables, including blueprints, personas, prototypes, and more.
• Lead meetings and be an expert in industry reporting: Lead reviews and reporting on advancements and emerging industry trends in application design within Life insurance and financial services.Design ops and interaction design
• Visionary leadership for design ops: Establish clear workflows, processes, and goals for design ops teams to enable consistent deliveries for implementation as part of scaled agile processes.
• Manage design roadmaps: Define and manage a design roadmap, backlog, and QA processes that integrates with product management.
• Blend thoughtful design with scalability: Balance cost/benefit of product design projects by blending out-of-the-box platform or common front-end libraries with NYL's design system. Develop execution and implementation strategies (e.g., style sheets, tokenization) that prioritize efficiency, scalability, and delivery of experiences, especially for MVP milestones.
• Improve the caliber of our field operations: Collaborate with design peers to continually improve the quality of interactions, experiences, and product design.
• Champion inclusivity/accessibility: Ensure inclusivity/accessibility in every step of the agent/advisor journey and experiences are up to NYL standards.
• Advocate for quality marketing through training: Deliver quality immersive experiences, including career education, recruiting, evaluation, training, and other related experiences.
• Make refining experiences a best practice: Continually test and improve experiences associated with highly regulated business operations, including form design, progressive disclosure, wayfinding, workflows, and dashboards.Leadership and collaboration
• Embody the values of the team: Be an engaged, proactive product design leader and manage the creation of wireframes, user flows, mock-ups, prototypes, layouts, and UI elements across desktop, mobile, and other viewports.
• Be a tireless advocate of your work: Develop and deliver presentations for senior leadership, and lead team meetings, workshops, and brainstorming sessions.
• Partner with senior leadership for MVP delivery: Partner widely with department and program leadership, implementation managers, product managers and owners, engineering, and others in the large-scale, multi-year implementation and in-year accelerated MVP delivery.What You'll Bring:
• Portfolio: You must include a portfolio or case studies as a document or link with your resume when applying. Please DO NOT use file sharing software such as Drop Box or Google Docs as we cannot access them.
• Expertise in Design Principles: Strong understanding of human-centered design principles, interaction design, visual design, and user experience.
• Education: A bachelor's in a relevant field such as Design, Interaction Design, Fine arts, or a related discipline (Master's degree preferred). Equivalent practical experience will also be considered.
• 10 years or more in product design or UX/UI of complex multi-persona-facing experiences, with at least 5 years in a leadership or management role.
• 4 years or more in managing user/design research and testing.
• 4 years or more managing usability analysis.
• Experience with managing multiple projects in a fast-paced, very deadline-driven environment.Your technical abilities include:
• A successful track record of shipping digital experience designs in a Scaled Agile (SAFe) environment across a range of front-ends and platforms (e.g., content management systems, low/no-code platforms, framework-based front ends, native apps).
• Expert understanding of technical architecture including service-oriented architecture and micro-services, data models, and front-end programming (e.g., HTML, CSS).
• Mastery of design and prototyping tools (e.g., Figma, Adobe Creative Suite) and digital whiteboard/facilitation tools (e.g., Figjam, Miro).
• Understanding of platforms & tools for project management, research/usability testing tools (e.g., Usertesting), experience/session monitoring tools (e.g., ContentSquare), and technical tools and platforms.
• Advanced skills in design for and evaluating accessibility within industry standards (WCAG and ADA).Your leadership and communication style:
• Ability to build relationships with stakeholders: Ability to quickly develop strong relationships with stakeholders, internal teams, and external partners and facilitate and maintain alignment on complex interests.
• Superior communication skills: Ability to leverage your expert communication, presentation, and interpersonal skills with cross-functional teams, stakeholders, and executives.And if you have this, we really want to hear from you:
• Experience delivering in Life Insurance, financial services, or other highly regulated industry for complex workflows and marketing related experiences.
• Ability to articulate with stakeholders and push projects forward.
• Strong problem-solving skills and the ability to think analytically and systemically.Pay TransparencySalary Range: $140,000 - $200,000Discretionary bonus eligible: YesActual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Our Diversity PromiseWe believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.Job Requisition ID:91223About NY Life Insurance CompanyDiversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth.As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.You are our future, and we commit to investing in you accordingly.
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Keywords: New York Life Insurance Company, East Orange , CVP, Director - Digital Product Design, Field Operations, Executive , New York, New Jersey