Tier 2 Bug Management Specialist

Company: VirtualVocations
Location: New York
Posted on: January 29, 2025

Job Description:

A company is looking for a Tier 2 Bug Specialist to join their support team.

Key Responsibilities

Coordinate and manage customer bug tickets and support tasks, ensuring timely updates and communication
Provide solutions and define next steps for clients regarding their tickets
Collaborate with teams to improve processes and maintain knowledge bases

Required Qualifications

High School Diploma or equivalent experience
3+ years of relevant experience in a similar role
Strong understanding of products, features, and the dental industry
Ability to multi-task and manage time effectively
Knowledge of payments and insurance is a plus

Keywords: VirtualVocations, East Orange , Tier 2 Bug Management Specialist, Executive , New York, New Jersey

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