Salesforce CRM Senior Engineer

Lead evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools.
Contribute to evaluating and improving best practices and standards in the analysis, design, development, testing, modification, and integration of the Salesforce CRM system.
Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements, and improvements in Salesforce CRM systems.
Assess the severity of problems, determine corrective action, and resolve technical problems.
Monitor end-user usage of the system and perform daily administrative and user support tasks.
Provide technical support to end users, diagnosing and resolving problems.
Evaluate and configure CRM systems, and provide detailed end-user documentation.
Create documentation and procedures while maintaining best practices and following Vibrant's methodology for development, installation, and maintenance.
Manage and collaborate with product vendors and systems integrators on the delivery of solutions.
Collaborate with business partners on user acceptance testing.
Work closely with project managers, UI/UX designers, other developers, and data analysts.
Additional duties as assigned.



Required Skills/Abilities:


Fully understand CRM fundamentals and advanced features.
Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
Strong, hands-on experience with Salesforce applications and contact center services.
Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premise software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.
Must be able to write technical specifications and documentation.
Ability to meet deadlines while working in an evolving, complex, & fast-paced environment.
Familiarity with APIs.
Working knowledge of Apex.
Creative problem solver.



Decision Making:


Identifies multi-faceted problems affecting the achievement of individual goals and provides solutions.
Decisions have minor organizational impact that may require consultation with internal and external stakeholders regarding issues, possible solutions, and implementation of alternatives.
Analyzes and interprets issues, realigns responsibilities, commits resources, and proposes alternative solutions.
Implements solutions for minor projects after approval and is held accountable if no action is taken.
Multi-factor decision-making that requires research and analysis, subject to supervisory guidance.



Scope of Responsibility/Accountability:


Manages programs/projects, and creates and implements work plans, and objectives.
Monitors and evaluates interim results and develops contingency plans if objectives are off track.



Managing/Directing Work:


Interprets standards, communicates constructive feedback, and guides others in developing their capacity to perform more effectively.
Participates in planning and implementing small-scale work activities and contributes to the evaluation of results for assigned objectives.
Manages their task list with minimal supervision.



Required Qualifications:


Bachelor's degree and at least 7 years of experience as a CRM Engineer or similar role (additional experience may be substituted in place of a degree).
Strong understanding of CRM fundamentals and advanced features.
Experience supporting large-scale CRM implementations and upgrades.
Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).
Salesforce Developer 1 and II certifications are a plus.



Physical Requirements:


Must be able to remain in a stationary position 50% of the time
Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
Will frequently communicate over video calls with internal and external stakeholders


Vibrant Emotional Health is committed to the full inclusion of all qualified individuals. As part of this commitment, Vibrant will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact People Operations.











Apply for this Position












//below URL is also hard code in "CareerSiteSecurityHeaderFilter.java".
(function() (window.IndeedApply--function(f,g)(function h()(var a=c.getElementById("indeed-apply-js").attributes["data-indeed-apply-qs"],b="";a&&""!=a.value&&(b="&"+a.value);return["

Didn't find what you're looking for? Search again!

I'm looking for

in category

Engineering Human Resources Accounting, Auditing Administration, Clerical Advertising Education / Teaching Government & Protective Services Hospitality & Tourism IT / Software / Systems Legal Other Sales Healthcare Executive PR / Public Relations Professions Design, Graphic Design & CAD Other ALL

within

5 Miles of East Orange 10 Miles of East Orange 25 Miles of East Orange 50 Miles of East Orange 100 Miles of East Orange 250 Miles of East Orange

• Let New York recruiters find you. Post your resume for free!
• Get New York Engineering jobs via email.


• View more East Orange Engineering jobs