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Support Engineer

Company: VirtualVocations
Location: Newark
Posted on: January 19, 2025

Job Description:

A company is looking for a Support Engineer [IC2] to enhance customer experience through technical support and product improvement.



Key Responsibilities

Resolve technical issues and educate customers on product usage
Identify trends and suggest improvements for customer experience and product enhancements
Contribute to documentation and onboarding processes for the team


Required Qualifications

Experience with Unix/Linux and/or Bash
Familiarity with Kubernetes and containerized solutions
Knowledge of code hosting platforms like GitHub, GitLab, and BitBucket
Ability to collaborate with cross-functional teams to address customer problems
Proficiency in conveying complex technical ideas to diverse audiences

Keywords: VirtualVocations, East Orange , Support Engineer, Engineering , Newark, New Jersey

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