Vice President, Billing Collections Strategy and Operations

Company: National Grid plc
Location: New York
Posted on: February 1, 2025

Job Description:

Vice President, Billing Collections Strategy and OperationsLocation: Brooklyn, NY, US, 11217Division: Billing Collections Strategy and OperationsJob Type:Requisition Number: 62982Department:Job Function: LeadershipNational Grid is hiring a Vice President for our US Billing and Collections department in Syracuse, NY or Northboro, MA.Every day we deliver safe and secure energy to homes, communities, and businesses. We connect people to the energy they need for the lives they live. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job PurposeLead the transformation of the US Billing and Collections team currently consisting of the full meter-to-cash processes for all of US National Grid including Billing, Collections, Accounts Maintenance and Operations, Revenue Assurance, and Payment Processing.Key Accountabilities

• Lead the transformation of the US Billing and Collections function to create an organization that is delivering at a high level in all areas with measurable improvement in KPIs, unit cost, cash flow, and key business outcomes for our Customers.
• Sponsor NGUSA's meter-to-cash process and work cross-functionally with Customer, Electric, and Gas Operations to deliver a step change in performance across the end-to-end process.
• Lead adoption of data analytics, AI/Gen AI, machine learning, and robotics in the transformation of NGUSA's meter-to-cash processes.
• Direct the Billing and Collections leadership team to deliver seamless end-to-end processes at the agreed-upon service level through partnership arrangements with internal customers and third-party suppliers.
• Create a US process ownership structure enabled by a performance management framework of KPIs and business outcome metrics to measure, monitor, and benchmark performance.
• Establish and maintain relationships with external stakeholders, negotiating contract agreements with suppliers that maximize value to National Grid.
• Recruit, develop, and manage a highly motivated, capable, and adequately resourced team across multiple US locations.Qualifications
  • Bachelor's degree required and MBA preferred, with a minimum of 15 years in shared services, revenue management, or finance leadership roles.
  • Extensive experience leading a large, diverse operating unit represented by various bargaining units.
  • Proficiency with SOX and associated centralized controls.
  • 15 years senior management level experience in multiple disciplinary shared services environment including leading a transformation of such organizations.
  • Significant experience in managing teams in a high volume and focused transactional environment.
  • Ideally, a thorough understanding of the utility or other regulated industry.
  • Significant experience in leading operations in a multi-jurisdiction, multi-operating company/matrix environment.
  • Customer service oriented executive with the ability to lead operational activities.
  • Proven success in leveraging technologies to drive cost efficiencies and process improvements.
  • Superior analytical, problem solving, budgeting and economic skills.
  • Strong process skillset and process improvement experience required.Job DimensionsLocation: NY or MATeam Size: 5 direct reports, c500 FTEClosing date: January 29, 2025Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.Nearest Major Market: BrooklynNearest Secondary Market: New York City
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Keywords: National Grid plc, East Orange , Vice President, Billing Collections Strategy and Operations, Accounting, Auditing , New York, New Jersey